Terms and Conditions

  • BTR enables the client to make booking using the online tool and mobile app.
  • Passengers/Bookers are required to furnish Mobile & email address at the time of booking to send the car, driver details before the duty is commencing.
  • The bookings are assigned to the right car vendor in the right location.
  • Vendor must acknowledge bookings within 4hrs acceptance
  • On Acceptance by the vendor, the vendor is resonsilbe to send the SMS with driver & car details 2 hours prior to the travel as per industry standard.
  • All drivers must arrive at the collection point 10 minutes before the time of the booking and notify the passenger by CALL/SMS message of their arrival
  • Drivers deputed on BTR duty should mandatorily follow the standard operating procedure
  • Any complaints/feedback should be reported in a week’s time from date of journey performed
  • The terms and conditions of our services can be amended, modified or withdrawn by BTR at any time without notice.
  • All legal disputes are subject to exclusive jurisdiction of the competent courts in Chennai(Tamilnadu) only.